Refund & Return Policy

At More More Naturals, each product is handcrafted in small batches with care and attention to detail. Because our products are personal-care items, we prioritize hygiene, freshness, and product integrity.

Please review our policy before placing your order.

1. All Sales Are Final

All purchases from More More Naturals are final. We do not offer refunds, returns, or exchanges for change of mind, personal preference, or dissatisfaction with a product's scent, texture, colour, or feel.

As our products are handcrafted using natural ingredients, slight variations in colour, texture, scent, and consistency may occur between batches. These natural variations are part of the small-batch process and do not necessarily indicate a product defect.

We encourage customers to read each product description and ingredient list carefully before purchasing and to contact us with any questions before placing an order.

2. Damaged or Defective Packaging

We take care to package every order securely. If your order arrives with damaged packaging or a defective container, please contact us so we can help resolve the issue.

Examples include:

• A jar that arrives shattered or cracked.

• A bottle that arrives leaking due to a packaging defect.

• A pump or dispenser that does not function properly.

• An incorrect item received due to a fulfilment error.

Please contact us as soon as reasonably possible after receiving your order, ideally within 48 hours of delivery, and include your order number, a description of the issue, and clear photographs or a short video where applicable.

The 48-hour request helps us assess shipping and packaging issues promptly; it does not limit any rights you may have under applicable consumer protection laws.

Depending on the circumstances, we may offer a replacement, an appropriate refund, or another suitable resolution. We will review each concern individually.

3. Opened or Used Products

For hygiene and product-integrity reasons, we do not accept returns of opened or used products simply because a customer has changed their mind or prefers a different product.

If you believe a product is defective, contaminated, unsafe, or materially different from its description, please contact us. We will review the concern and work toward an appropriate resolution, consistent with applicable law.

4. Personal Reactions and Product Suitability

Our products are made with carefully selected ingredients, including natural oils, butters, waxes, and botanical ingredients. However, everyone's skin is different, and natural ingredients can still cause individual sensitivities or allergic reactions.

We cannot guarantee that every product will suit every individual's skin. For this reason, we encourage customers to review ingredient lists and consider their known sensitivities before purchasing.

Refunds are not offered solely because a product does not suit an individual's preferences or skin. However, this policy does not exclude any remedies that may be available under applicable law.

5. Incorrect or Missing Items

If you receive an incorrect item or discover that an item is missing from your order, please contact us as soon as possible with your order number and details of the issue.

We will investigate the matter and arrange an appropriate resolution, such as shipping the correct or missing item or providing another remedy where applicable.

6. Shipping and Delivery

Customers are responsible for providing accurate shipping information at checkout. More More Naturals is not responsible for delays caused by incorrect addresses, carrier disruptions, customs processing, or circumstances beyond our reasonable control.

If your order is lost, arrives damaged, or is significantly delayed beyond the applicable delivery requirements, please contact us so we can investigate and determine the appropriate next steps.

Nothing in this policy limits any refund, cancellation, or other remedy required by applicable law.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before an order has been prepared or shipped.

Once an order has been prepared or shipped, cancellation may no longer be possible. This does not affect any cancellation rights that may apply under consumer protection laws.

8. Sale Items and Promotions

Unless otherwise stated, sale items, promotional purchases, and discounted bundles are subject to the same final-sale policy.

This does not exclude remedies required by law for defective, misrepresented, incorrect, or otherwise legally eligible purchases.

9. Consumer Rights

This policy is intended to establish our standard return and refund practices and does not remove or restrict any rights or remedies available to customers under applicable consumer protection laws in Ontario or other relevant jurisdictions.

Where a refund, cancellation, replacement, or other remedy is legally required, we will honour the applicable requirements.

10. Contact Us

If you have a concern about your order or believe your purchase qualifies for a resolution under this policy, please contact us through our website's contact page or the customer service email listed on our website.

Please include your order number and relevant details so we can assist you as efficiently as possible.

Thank you for supporting More More Naturals and our small-batch approach to natural skincare. We appreciate every order and are committed to treating our customers with care, fairness, and transparency.

More More Naturals
Ontario, Canada
Email: moremorenaturals@gmail.com
Website: www.moremorenaturals.com
Instagram: @moremore_naturals