Shipping Policy

At More More Naturals, every order is prepared with care and packaged thoughtfully to help protect your handcrafted, small-batch skincare products on their journey to you. We currently ship from Ontario, Canada, and offer shipping to select destinations within Canada, the United States, and internationally.

Please review our shipping policy before placing your order.

1. Order Processing Times

Orders are typically processed within 3–5 business days after payment has been received, unless otherwise stated on our website.

As a small, independent business producing products in small batches, processing times may occasionally vary during busy periods, holidays, product launches, or seasonal promotions.

If we anticipate a significant delay in preparing your order, we will do our best to communicate this to you.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your delivery address, order details, and available carrier services.

We offer shipping options for eligible destinations within Canada, the United States, and selected international locations.

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by carrier delays, weather conditions, holidays, customs inspections, or other circumstances beyond our reasonable control.

Once your order has shipped, you will receive tracking information where available.

3. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment or unit numbers, postal codes, and any other required delivery details.

Please contact us as soon as possible if you notice an error in your shipping address. We will do our best to make corrections before your order is shipped, but changes cannot be guaranteed once an order has been processed or handed to the carrier.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

If an order cannot be delivered, we will work with the customer to determine the appropriate next steps.

4. Tracking and Delivery

Once your order has been dispatched, tracking information will be provided when available. Please allow time for tracking information to become active in the carrier's system.

Customers are encouraged to monitor tracking updates and ensure that someone can receive the package when required.

If tracking indicates that your order has been delivered but you have not received it, please check around your property, with household members or neighbours, and with your local delivery carrier. If the package remains missing, contact us so we can help investigate.

We will assess missing-package concerns individually and work toward an appropriate resolution, subject to the circumstances and applicable law.

5. Shipping Delays

Although we do our best to dispatch orders promptly, More More Naturals cannot control every stage of the delivery process.

Delays may occur due to:

• Postal or courier service disruptions.

• Severe weather or natural events.

• Peak holiday shipping periods.

• Customs inspections or clearance procedures.

• Incorrect or incomplete shipping information.

• Other circumstances outside our reasonable control.

We appreciate your patience if a delay occurs and encourage customers to use their tracking information for the latest carrier updates.

Nothing in this policy excludes any remedies available to customers under applicable consumer protection laws if an order is not delivered within the legally required timeframe.

6. Damaged Packages or Defective Containers

We take care to package our products securely. However, if your order arrives with damaged packaging or a defective container, please contact us as soon as reasonably possible, ideally within 48 hours of delivery.

Examples include:

• A jar that arrives shattered or cracked.

• A bottle that arrives leaking due to damage.

• A pump or dispenser that does not function properly.

• Products visibly damaged during transit.

Please include your order number, a description of the issue, and clear photographs of the outer packaging, shipping label, and damaged item where possible.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

The 48-hour request helps us investigate shipping issues promptly and does not limit any rights or remedies available under applicable law.

7. Shipping Costs and Reshipments

Shipping charges are calculated and displayed at checkout before payment is completed.

Unless otherwise stated, the customer is responsible for the shipping fee associated with the original order. Additional shipping charges may apply when an order needs to be resent because of an incorrect address supplied at checkout or an unsuccessful delivery caused by circumstances within the customer's control.

We will review reshipping requests individually and communicate any additional costs before arranging another shipment.

This section does not limit any shipping-related remedy required by law.

8. United States and International Orders

We are happy to offer our products to customers outside Canada where shipping is available.

International orders may be subject to customs inspections, import restrictions, duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any applicable import duties, customs fees, local taxes, and carrier or brokerage charges associated with their order.

These charges are determined by the relevant authorities and service providers and are generally not included in our product prices or shipping charges.

Customs clearance may also delay delivery. More More Naturals cannot control the timing of customs inspections or decisions made by foreign authorities.

Customers are responsible for checking whether our products can be legally imported into their destination country before placing an order.

9. Undeliverable or Refused Shipments

If a shipment is returned to us because it was undeliverable, refused, or not collected, we will contact the customer where possible to discuss available options.

Depending on the circumstances, reshipping charges may apply. Any refund or deduction of shipping costs will be assessed in accordance with the circumstances and applicable law.

For international shipments, refusal to pay import duties or taxes may result in the package being returned or otherwise handled by the carrier or customs authorities. Additional charges may arise.

10. Shipping Restrictions

Shipping availability depends on the destination, carrier service, and applicable shipping or import restrictions.

If a destination is not available at checkout, we may be unable to ship there at this time. Please contact us before placing your order if you have questions about shipping to a particular location.

We reserve the right to contact customers if a shipping service becomes unavailable or if additional information is required to fulfil an order.

11. Consumer Rights

This policy is intended to explain our standard shipping practices and does not remove or restrict any rights or remedies available to customers under applicable consumer protection laws.

Where a cancellation, refund, replacement, or other remedy is legally required because of a delivery issue or other circumstance, we will honour the applicable requirements.

12. Contact Us

If you have questions about shipping, tracking, delivery delays, or a damaged package, please contact us through the contact page on our website or the customer service email listed there.

Please include your order number and any relevant details so we can assist you as efficiently as possible.

Thank you for supporting More More Naturals. As a small, independent business, we truly appreciate your patience, trust, and support while we prepare and ship each order with care.